Product Support

Your comprehensive resource for maximizing your use of Dion Research technologies.

SaaS Solutions Support

exoGraphic

SaaS solution dedicated to advanced anomaly detection across time-series and structured data.

profGraphic

SaaS solution providing advanced, interactive data profiling reports to understand data quality and structure.

SaaS Product Support Model

For our flagship SaaS solutions (exoGraphic and profGraphic), support is streamlined and always available.

Access: Support options are automatically displayed and tailored based on your current user subscription level. You only need to be logged into the respective product environment to access detailed help, tutorials, and dedicated support features.

Open Source Modules Support

signethic

An open-source module for robust object signing and signature verification.

hotelling

Statistical module implementing one and two sample Hotelling T2 tests, T2 and f statistics, and various control charts (univariate and multivariate anomaly detection).

classgraphic

A specialized module for generating interactive classification diagnostic plots for model evaluation.

stemgraphic

A visualization module designed for visualizing complex data sets and textual patterns.

Open Source Support Model

While our modules are freely available open source, comprehensive technical and commercial support is offered through a yearly support contract. This contract is highly specific and customized for each individual module you implement, ensuring expert assistance tailored exactly to your deployment needs.